Developing Client Relationships
Being trustworthy is crucial
Synopsis:
Competition is fierce, so building and maintaining relationships is essential for selling to clients.
With more players in the market and more pressures on cost, building and maintaining client relationships is a necessity, not a nicety. This masterclass helps you build trust, create engagement and deliver great outcomes for your clients.
We use practical exercises that draw on your own experiences to challenge conventional thinking on how to sell. Our focus is on building higher-quality engagement with clients, which leads directly to developing more valuable relationships.
Learning outcomes:
This masterclass is adaptable, to suit your needs. Typically, we help you to:
- Communicate with impact, by using more focused content and a conversational style of delivery
- Understand how effective relationships are built through trust
- Apply a framework for running more effective meetings
- Identify and choose communication strategies based on others’ needs
Typical masterclass content:
We combine input, discussion and filming to give you a practical and engaging experience.
- The first 90 seconds – how to start strong
- Meeting control – understanding where and when to control the flow
- Trust – not how to build it, but how to be worthy of it
- Questioning – uncovering client needs with crisp questioning
- Agreement – closing meetings and advancing the relationship
Feedback:
The masterclass challenged received wisdom about running client meetings and developing trust with stakeholders. Impactful session, professionally delivered.
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