Learning outcomes:

This masterclass is adaptable, to suit your needs. Typically, we help you to:

  1. Understand clearly the root cause of sub-optimal conversations
  2. Use a clear framework for providing feedback to senior people, respectfully but candidly
  3. Improve conversations with team members about performance
  4. Refine your listening and questioning skills

Typical masterclass content:

We combine input, discussion and filming to give you a practical and engaging experience.

  1. Giving feedback – clear, honest and brief
  2. Black-belt listening – hearing what isn’t said
  3. Coaching conversations – questioning and clarifying
  4. Brave opinions – naming the elephant in the room

Feedback:

Probably the best masterclass I have been on. It’s already changed the way I think about managing my team. Very good training.

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