Deep diving into the business, we emerged with a clear view of the specific legacy issues hindering change within the bank. To counter these issues, we identified six critical transitions that would give the leadership team a shared ambition and a common language about the intended future direction. At the client’s request, we then developed a multi-supplier programme involving workshops, webinars and peer coaching sessions. Involving trusted partners in the process brought the bank’s leadership team into close contact with people and ideas from outside the organisation. Workshops and webinars were used to introduce fresh skills and knowledge whilst peer to peer coaching sessions helped to apply that learning to real work environments. A psychometric instrument was used throughout the process to help each individual leader create their own personal roadmap to change.